Frequently Asked Questions
Everything you need to know about shopping with TENGA Store Europe.
What are your shipping rates and delivery times within Europe?
We offer standard and express shipping across Europe. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping is free on all orders over €50.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Please note that certain intimate items may be excluded for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized European options like Klarna and iDEAL.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
Are your products sustainably sourced?
At TENGA Store Europe, we are committed to ethical fashion. We partner with manufacturers who prioritize sustainable materials and fair labor practices to minimize our environmental footprint.